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Studio policy

Signing up for a class in advance is recommended to avoid it being canceled. There is ample parking in Napili Plaza and public transportation drops off directly in front of Napili Market. 

  • Grip socks are required in studio. There are no exceptions. We have them available for purchase but you may bring your own.

  • We do not offer refunds on services or classes as it costs us to do this. Refunds will go towards your momence account or can be gifted to our scholarship program. PLEASE PURCHASE AT YOUR CORRECT TIER. Tier 3 is the true cost of service. Tier 1 and 2 are designed for those in need. Tier 4 and 5 are our Pay it Forward Tier. We do not carry change in studio. 

  • We reserve the right to refuse service to any individual. We take our boundaries and community safety seriously. 

  • A No Show will result in a 20.00 fee for any auto-recurring or paid in full (PIF) membership and forfeiture of the class credit for all other packages. A Late Cancel (within 12 hours of class) will result in a 15.00 fee but you keep your class credit. If you no-show or late cancel scholarship classes (classes taken at 0$), you will lose the ability to participate in the scholarship program. We appreciate your respect and understanding of this policy. 

  • Any class with less than 4 people enrolled is subject (not guaranteed) to cancelation. We will do so before 2 hours of the class start time. Please have a working email and phone associated with your account for last minute notifications.

  • If you are 5+ minutes late to class, you may lose your reservation to a person that is present and ready to attend. You will not be charged or lose your pass if this occurs. Please be on time to ensure you are adequately warmed up as well. 

  • If you wear body make-up, tanner, oils etc., please purchase a Reformer Mat to help us protect our custom upholstery. We ask that you avoid wearing metal jewelry, grommets, buttons, zippers etc. to protect the equipment. It is very expensive and difficult to impossible to fix or replace on island. Metal can also result in injury.

  • We allow children to hang out in the seating area to help caregivers take classes. We are happy to offer teens internet to help complete homework etc. In the event there is a significant distraction, we ask that it is addressed in order to limit disruption to the class. You must be 16 years of age to attend class without a guardian. 

  • We suggest wearing comfortable workout attire that you are free to move in. Due to the nature of Pilates, we ask that appropriate under garments are worn to protect your privacy. 

  • The instructor reserves the right to remove anyone from class. Equipment should not be used when an instructor is not instructing. Please refrain from cell phone/smart watch use during session. We want you to get the most from your time!

  • Always bring water! Don't bring valuables or cherished items as we do not have lockers. Please put items in cubbies or baskets to keep walkways clear. Please do not place items on our equipment or props. All equipment and props should be treated with care. 

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Referral Program

Get paid for spreading the word! Once you have made a purchase and are in our system, you have access to a unique link through our booking software. Share with anyone you think will enjoy Madre.

They receive $10 off their first purchase and you receive $10 when they make a purchase of $100. 

Members on an auto-recurring membership may bring a guest for a free class they are attending once per month. Please contact us to schedule them. Only one free class per guest.

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