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Studio policy

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Signing up for a class in advance is recommended to avoid it being canceled. There is ample parking in Napili Plaza and public transportation drops off directly in front of Napili Market. ​

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• Grip socks are required in studio. There are no exceptions. We have them available for purchase but you may bring your own. 

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• We do not offer refunds on classes or fees. Refunds will go towards your Momence account or can be gifted to our scholarship program. Cash is accepted to save on credit card feeds but we do not carry change in studio. Bring exact cash including Tax.  

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• We reserve the right to refuse service to any individual. We take our boundaries and community safety seriously. Respect is a currency as valuable as cash. 

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• A No Show will result in a 40.00 fee for any auto-recurring or paid in full (PIF) membership and forfeiture of the class credit for all other packages. A Late Cancel (within 12 hours of class) will result in a 25.00 fee but you keep your class credit. If you no-show or late cancel 5 total scholarship classes/Grandfathered Sliding Scale classes, you will lose the ability to participate in that membership. We appreciate your respect and understanding of this policy. You must have an updated card on file as fees are charged automatically.

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• Privates, Semi-Privates and private parties are subject to a $75+ (dependent on number of guests) late cancel fee within 12 hours of the session or event. For parties; we are unable to guarantee an immediate reschedule but will do our best. 

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• Any class with less than 4 people enrolled is subject (not guaranteed) to cancelation. We will do so before 2 hours of the class start time. Please have a working email and phone associated with your account for last minute notifications.​

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• Please do not arrive more than 10 minutes before your class begins. Instructors need time to set-up and mentally prepare for class. If you are new to Pilates, please arrive 10 minutes before your first class to be set up correctly. If you are late, your spot will be given to a drop-in ready to take class. PLEASE DO NOT COME TO CLASS MORE THAN 15 MINUTES LATE. 

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• If you wear body make-up, tanner, oils etc., please purchase a Reformer Mat to help us protect our custom upholstery. We ask that you avoid wearing metal jewelry, grommets, buttons, zippers etc. to protect the equipment. It is very expensive and difficult to impossible to fix or replace on island. Metal can also result in injury.​​

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• We suggest wearing comfortable workout attire that you are free to move in. Due to the nature of Pilates, we ask that appropriate under garments are worn to protect your privacy. 

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• The instructor reserves the right to remove anyone from class. Equipment should not be used when an instructor is not instructing. Please refrain from cell phone/smart watch use during session. We want you to get the most from your time! We offer private sessions for those clients that want to do specific styles of workout. Avoid freestyling in class. Group class is group oriented. 

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• Don't catch a case with an instructor during class- it's disrespectful and ruins the mood. Got a bone to pick? Reach out to the owner: amanda@madremaui.com

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• Always bring water! Don't bring valuables or cherished items as we do not have lockers. Please put items in cubbies or baskets to keep clear. Please do not place items on our equipment or props. All equipment and props should be treated with care. 

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• The best way to contact the studio is via the text line or email amanda@madremaui.com