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Studio policy

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Signing up for a class in advance is recommended to avoid it being canceled. There is ample parking in Napili Plaza and public transportation drops off directly in front of Napili Market. ​

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• Grip socks are required in studio. There are no exceptions. We have them available for purchase but you may bring your own. 

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• We do not offer refunds on classes or fees. Refunds will go towards your Momence account or can be gifted to our scholarship program. Cash is accepted to save on credit card fees but we do not carry change in studio. Bring exact cash including Tax.  You may remove yourself from a waitlist if you decide you are no longer interested in the class. ​​​

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• A No Show will result in a 40.00 fee for any auto-recurring or paid in full (PIF) membership and forfeiture of the class credit for all other packages. A Late Cancel (within 12 hours of class) will result in a 25.00 fee, but you keep your class credit. 

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• Privates, Semi-Privates and private parties are subject to a $75+ (dependent on number of guests) late cancel fee within 12 hours of the session or event. We have an Open Studio concept but keep Privates private. The space is not double booked. For parties; we are unable to guarantee an immediate reschedule but will do our best. 

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• FILMING IN STUDIO: Filming during a group class is prohibited. Booking Privates is best if you want Content style footage.  Make sure your instructor is onboard before booking. 

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• Any class with less than 4 people enrolled is subject (not guaranteed) to cancelation. We will do so before 2 hours of the class start time. Please have a working email and phone associated with your account for last minute notifications.​

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• Please do not arrive more than 5 minutes before your class begins. Instructors need time to set-up and mentally prepare for class. If you are new to Pilates, please arrive 10 minutes before your first class to be set up correctly. If you are late, your spot will be given to a drop-in ready to take class. Studio doors will be locked 5 minutes after class begins. Only sign up for classes you intend to attend in full. 

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• If you wear body make-up, tanner, oils etc., please purchase a Reformer Mat to help us protect our custom upholstery. We ask that you avoid wearing metal jewelry, grommets, buttons, zippers etc. to protect the equipment and prevent injury. ​​

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• We suggest wearing comfortable workout attire that you are free to move in. Due to the nature of Pilates, we ask that appropriate under garments are worn to protect your privacy. 

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• The instructor reserves the right to remove anyone from class. Equipment should not be used if an instructor is not instructing. Please refrain from cell phone/smart watch use during session. We want you to get the most from your time! Group class is group oriented. Privates or Semi-privates are best for more freedom. 

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• PLEASE DO NOT COME TO CLASS AFTER AN OCEAN OR BEACH DAY WITHOUT A PROPER SHOWER- the salt and sand permanently damages the reformers.​​

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• Always bring water! Don't bring valuables or cherished items as we do not have lockers. Please put items in cubbies or baskets to keep clear. Please do not place items on our equipment and props. All equipment and props should be treated with care. 

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• The best way to contact the studio is via the text line through your Momence Ap or email aloha@madremaui.com